WELCOME to our FAQ

We are here to help make your shopping experience with Stykonz as smooth and as enjoyable an experience as possible. We strive to achieve Happy Customers! As the old saying goes, treat your customers as you wish to be treated. 

 Stybotz Chatbot 

For quick responses, type your message to our awesome little chatbot called Stybotz who has an extensive list of answers. Please click on our Message us! (pop-up to the bottom right of our website). If Stybotz can't help you, one of our Customer Services team will endeavour to respond within 24 hours.

Custom-Made Products

Are all your Products Custom-Made?

• Yes, all our products are Custom-Made to Order. We do not stock masses of product, every single product is made on the spot.
• Printed, measured, cut, sewn and quality checked then packaged and delivered to our customers around the world. Our products are unique and worth waiting to arrive.
• Make sure you enter the correct delivery address, if you have made an error please contact us immediately with your order# so that we can update your address. This can only be done prior to your parcel being shipped out.

Do you have Multiple Manufacturers?

• We have a variety of reputable manufacturers worldwide who use strict quality control procedures.
• Our manufacturers are located in Australia, Canada, USA, Mexico, Bangladesh, China and Europe.

Does that mean I will receive multiple packages

• If you order a variety of items that differ from each other, it is possible that you could receive multiple packages and tracking numbers. Some may arrive faster than others. Rest assured they will all arrive.

Refunds, Returns & Exchanges

30-Day Return Policy.

• All returns, including sale items must be received within 30 days of the purchase date. We will provide a full refund, store credit or exchange (you choose).
• Refund doesn’t include postage charges.
• Return registered post with tracking number is paid by the customer, please contact our friendly Customer Services department, (details below). 
• Multiple order returns can be sent in the one parcel.
• Gift cards cannot be returned and are not redeemable for cash.
• Store credit is valid for 12 months.

Return Items Policy:

• Returned items are to be packaged securely, new unworn condition with tags and labels intact.
• Shoes are to be returned in the original box with no taping or markings and packed in a postage box to prevent damage in transit to us.
• Due to health regulations, we are unable to accept returns on facemasks, swimwear, bikini bottoms and swimming togs/bathing suits, earrings, and hair accessories unless faulty (see below).

Refunds (if applicable):

• We will notify you of the approval of your refund. Your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
• We cannot refund to a credit card that wasn't used at the time of purchase
• Shoe Refunds will not be issued for sizing disputes, only exchanges are allowed.

Late or Missing Refunds (if applicable):

• It can take 3-7 days to receive a refund depending on how your payment was initially made. However, if you used a credit/debit card linked to your PayPal, it can take up to 30 days.
• If you haven’t received a refund yet, first check your bank account, then contact your bank or credit card company to confirm their processing time.
• If you’ve done all of this and you still have not received your refund yet, please contact our friendly Customer Services department, (details below).

Exchanges (if applicable):

• We are happy to replace items if they are faulty or damaged upon arrival.
• Please send an email with a photo of the fault, and request an exchange for the same product or full refund for the faulty product.
• If the item(s) is a sale purchase, only the sale cost will be refunded.
• Refund does not include shipping/postage costs.

Gift Returns and Refunds

• If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return.
• If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.
• Gift cards cannot be returned and are non-redeemable for cash.
• If you have any queries, please contact our friendly Customer Services department, (details below).

Wrong Address and Lost in Transit

• At the time of checkout, please ensure your address details are correct and up to date.
• If your address is incorrect, your parcel will be returned to our warehouse, and you will be liable for the cost of a reshipment to your updated address.

Shipping Policy and Free Shipping:

We Ship Worldwide.

• Please allow 7-14 days for your order to be processed.  A tracking number will be sent to you when your product(s) is packaged, and sent from our facility.
• Please then allow an estimated shipping time of 2-4 weeks upon receiving your tracking number.

Spend $150 or more to receive Free Shipping Worldwide

• Except countries listed below.
• Excludes: United Arab Emirates, Israel, Saudi Arabia, India and Guadeloupe.
• Free Shipping is automatically calculated at Checkout after you have entered your address details.

What does Fulfillment Mean?

Fulfilment is the time it takes for our manufacturer to custom make our products. Shipping time is additional to the time it takes to fulfil your order.

• Place and pay for your order on our website
• Automatic confirmation is sent to our manufacturer without delay
• Your product is then custom made (during business hours)
• It usually takes a minimum 7 days to fulfill an order, after which it is shipped out and your tracking number will be emailed to you
• The shipping time depends on your location, but can be estimated as follows:
• USA: 7–14 business days
• UK & Europe: 7–14 business days
• Australia & New Zealand: 7–14 business days
• Japan: 8–20 business days
• International: 10–20 business days

SHOES: Please allow 2- 4 weeks

Fulfilment + Shipping can take between 2 - 4 weeks. Please use your tracking number to check where your order is. If your order has not arrived in 4 weeks, please do the following:

• Check your parcel hasn't been delivered to one of your neighbours which at times happens.
• Check that your parcel hasn't been dropped in an obscure but safe spot around your home or delivery address.
• Contact your local Post Office/Delivery Company to find out where your order is and provide your tracking number to them. If they have not received your order, or it appears to have gone missing in transit, please contact our friendly Customer Services department, (details below), and we will follow this up for you.
• Orders are fulfilled Monday to Friday during business hours, excluding Public Holidays. Depending on your country, they may not deliver on weekends.

Delivery Information - Tracking:

Every country has specific custom and delivery processes.

• From the moment your order is shipped, you will be sent a unique tracking number so you can follow where your order is until it reaches its destination.
• Prior to arriving at your address, the delivery company will email and/or send you a text msg confirming delivery date and time. Please ensure to respond if and where required directly to the delivery company to avoid any delays.
• We cannot be held liable if you choose to have your parcel left at the front door or in a relatively obscure place and it is damaged by weather or stolen. If you know you are not going to be home, please opt to have the parcel delivered to your local Post Office so that the insurance remains valid.
•  If you haven't received your parcel by the specified date, please contact the delivery company and your local Post Office without delay and then contact our friendly Customer Services department, (details below). 

Customs & Duty Fees/Taxes

All Customers

• Australian customers are charged GST at checkout. As some of our products are manufactured overseas you may be liable for customs and import duties.
• We do not charge International customers GST (Goods and Services Tax).
• Each country has different customs and duty fees, we have no control over this whatsoever.
• You will need to check with your country's Customs office what their fees may be.
• If a fee is payable, you will be contacted directly by the delivery company in charge of collecting the fee, your order will not be delivered to your address until it is paid in full.
• If you choose not to pay the fee, you can opt for the parcel to be returned to us, please contact us below to let us know, once the parcel has arrived, we will refund your money.
• Unfortunately, there is no refund on any shipping charges that you may have paid at the time of purchase.

CONTACT US

If our Customer Services team are offline, Stybotz is our awesome little chatbot who has an extensive list of answers. Please click on our Message Us (pop-up to the bottom right of our website). If Stybotz can't help you, one of our Customer Services team will endeavour to respond within 24 hours.

• Or welcome to email us at customerservice@stykonz.com.